💖 Refunds & Returns
At Besos & Bows, I want you to love your order! If for any reason it’s not quite right, here’s how our refund and return process works.
Refunds
You have 7 days from the day your order arrives to request a refund. To make sure your item qualifies:
- It should be in the same condition as when it arrived
- Unworn or unused
- In its original packaging
- Please have your proof of purchase or order confirmation handy
Please note: Some items cannot be refunded, including:
- Apparel (these are made to order)
- Personalized items
- Digital downloads
- Gift cards
- Mystery grab bags
- Sale items
Once your refund is approved, the money will be returned to your original payment method, and you’ll get a confirmation email so you know it’s complete.
How to Request a Refund
- Email me at besosandbows@gmail.com or submit a request through our Contact Form.
- Wait for approval before sending your item back — unapproved returns cannot be accepted.
- Customers are responsible for return shipping costs.
Exchanges & Replacements
If your item is damaged during shipping, reach out right away so I can send a replacement.
Exchanges aren’t available for apparel, since every piece is made to order.